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4 minute(s) of a 66 minute read
12-23-2009
New intercooler arrived today looking mighty sexy.
12-31-2009
He got the new Burkhart manual rack installed a couple days ago. Unfortunately still waiting on the hot parts from Swaintech. Not happy with these guys right now either. We met them at the PRI Show on Friday Dec 11th. We spoke to Dave Swain. So naturally we are thinking that we are talking to the boss. He told us that they could have the parts done in a week and a half. Parts were removed that weekend and they went out UPS 3 day select. They arrived at Swaintech Thursday Dec 17th. Steve called today to check on status and they told him that they should be done by Friday Jan 15th. WTF?!?!?! So Steve calls back to speak to Mr. Swain. Turns out that Mr. Swain is retired and he just does the shows for something to do. So basically nobody over there cares that the promised 1.5 week job is gonna actually take 4 weeks. I understand that Christmas and New Years are in there but so did they and besides, those are 2-4 working days not 12. It's amazing that people can do business this way. Anyway, atleast Josh has been a stand up guy and has reacted quickly to the hurdles that we have encountered.
1-8-2010
First, thanks for the kind words. Hopefully it runs as good as it looks once we finally get it out on the road.
Our reasoning was that the one head was defective from day one. That means that all the problems that resulted going forward can be associated to the defective head with the "shifted casting". Because everytime that we pulled the one head it needed to be resurfaced, we had to resurface them both to match. Being as though he bought them as a pair, he wanted them replaced as a pair. He didn't ask for any reimbursement on any of the time spent putting it together and taking it apart or any of the costs associated with machine work and headgaskets. These costs add up to well over $1000. But, like you said, that's racing and shame on us for not catching it earlier.
As for him being happy, well........, what was he going to do? Lay out another $3K with someone else and wait another XX weeks for a set of heads? It wasn't an option. You guys were holding all the cards and that was all that you were willing to do so he accepted your terms.
As for the extra top row of head bolts for the LSX, it's an LSX thing not a TFS/TEA thing. Sorry if it was unclear.
When I originally posted about our experience with TEA/TFS, I made it a point to keep it to a factual account of what transpired so that anyone reading the thread could come to their own conclusion as to whether or not TEA/TFS went far enough to make it right. It is our opinion that you guys did not go far enough for the reasons outlined. Others may think differently. Just to clarify, we only took issue to having to pay for the second casting which really can't cost TFS much. I also have made it a point to not bring it up again until now.
Mike, if you were in fact working your hardest to do the most that you could for us then I must thank you. It's not like TEA/TFS wasn't willing to do anything. You guys did compromise.What I can tell you is that when my AFR's were recalled, they replaced the valves, paid freight both ways, supplied new head gaskets, and cut me a check for $450 for labor and fluids. That recall was for scuffing on the tips of the valves. That's where my expectations were going into this.
To anyone reading this, I don't want to turn this into a big thing. We have said our peace and TEA has said theirs. If you have an opinion on this, feel free to exercise it at the time that you decide on a set of heads. I don't want to distract anymore from the thread as this is just a small portion of what we are doing here.
